Bharat Agrolink Terms and Conditions

Bharat Agrolink Terms and Conditions

Effective Date: 15-09-2026
Last Updated: 16-09-2026

1. About Bharat Agrolink

Bharat Agrolink is operated by Agrolink Manufacturing Private Limited (“Company”, “we”, “us” or “our”).

These Terms govern customer use of bharatagrolink.com, our authorized mobile applications and related marketplace services.

Bharat Agrolink enables customers to purchase agricultural products from sellers listed on the platform. The seller identified in the product listing, order details or invoice is responsible for the products it supplies.

We facilitate marketplace functions such as ordering, payment coordination, customer support and delivery or return coordination, according to the services available for the order.

Nothing in these Terms excludes responsibilities imposed on Bharat Agrolink or its sellers by applicable law.

2. Eligibility and Acceptance

You must be at least 18 years old and legally competent to contract to create an account or place an order.

If you act for a business, you must have authority to represent that business.

Relevant Terms and policies will be made available before you complete a purchase. Placing an order requires your affirmative action; optional purchases or services must not be added without your agreement.

Seller activities are governed separately by the Seller Agreement. Business purchases may also have expressly agreed quotation or B2B terms.

3. Your Account

Provide accurate contact, billing and delivery information and keep it updated.

Protect your password and authentication details. Do not share your OTP, UPI PIN or banking credentials with support staff.

Report suspected unauthorized activity promptly. We may temporarily restrict access to protect an account while investigating.

Unauthorized activity will be assessed using the available evidence. Use of an account does not automatically make its owner responsible for every unauthorized transaction.

4. Product Information and Agricultural Use

Before ordering, review:

• Product name, brand and manufacturer.

• Pack size, unit count and total quantity.

• Intended use and applicable crop recommendations.

• Price, taxes and delivery charges.

• Available label, warranty and expiry information.

Images may be illustrative, but the supplied product must match the material description and specifications agreed at purchase.

Agricultural inputs must be purchased and used lawfully. Follow the product label, prescribed precautions and applicable local requirements. Do not use a product for an unapproved purpose based solely on general website content.

Product availability may be restricted by location, licensing requirements or delivery capability.

5. Crop Guidance and Information

General articles and educational content do not replace an assessment of your field conditions.

When seeking crop guidance, provide accurate information about the crop, location, growth stage and problem. Seek local professional assessment where the issue cannot be reliably assessed remotely.

Crop outcomes depend on weather, soil, irrigation, product selection and application practices. We do not promise a particular yield or income merely because you purchase a product.

This does not remove remedies for defective products, misleading representations or deficient services where applicable.

6. Orders and Confirmation

After you place an order, you will receive an acknowledgement. An acknowledgement or payment receipt does not, by itself, mean the seller has accepted the order.

Acceptance will be communicated through an order confirmation or status update identifying acceptance.

Orders may be declined or cancelled for reasons such as unavailable stock, a material listing error, an unserviceable address, a legal restriction or reasonably suspected fraud. We will communicate the reason where appropriate and refund payments for cancelled items.

We will not substitute products or increase the agreed price without your consent.

7. Prices, Taxes and Offers

Prices are displayed in Indian Rupees.

Applicable taxes, delivery charges and any additional fees must be disclosed before you confirm payment. Review the final total at checkout.

Promotional offers are subject to the conditions displayed with the offer, including validity, eligible products and any purchase limits.

Changes to advertised prices apply to future purchases. A material error affecting an existing order will be communicated for correction with your agreement or cancellation and refund, subject to applicable rights.

The relevant supplier will issue the applicable invoice.

8. Payments and COD

Available payment methods are shown at checkout. Payments are processed through the relevant payment provider, whose terms and privacy notice may also apply.

A successful payment through the authorized checkout discharges your payment obligation for the amount received. You will not be required to pay that amount again solely because of an internal seller-settlement issue.

COD is not available on the website. On the Bharat Agrolink app, COD may be available for eligible orders, depending on the product, delivery location and eligibility checks. Any COD charge will be shown before confirmation.

For a failed, duplicate or debited-but-unconfirmed payment, contact support with the transaction reference. Do not share confidential authentication details.

9. Shipping and Delivery

Delivery availability, charges and estimated timelines are shown through the ordering process or relevant Shipping Policy.

Provide a complete address, PIN code and reachable contact number. Inform support promptly if a correction is needed; changes after dispatch may not be possible.

Delivery estimates may change because of circumstances affecting fulfilment. We will assist with tracking, delays and delivery complaints.

Handover to a courier does not, by itself, transfer responsibility for transit loss or damage to you. Report non-delivery, damaged packages or incorrect delivery to support so the issue can be investigated.

A delivery scan alone will not automatically determine a disputed delivery complaint. Relevant proof and customer information will be considered.

Any proposed charge arising from customer-requested redelivery or an incorrect address must have a disclosed, applicable basis. No undisclosed penalty applies automatically.

10. Cancellation, Returns and Refunds

Our published Returns, Refunds & Cancellation Policy explains the process and applicable timelines.

You may request cancellation before dispatch. After dispatch, contact support to check whether the shipment can be stopped or another resolution is available.

For damaged, defective, expired, incorrect, missing or materially misdescribed products, contact support with your Order ID and available evidence.

An unboxing video may assist investigation, but its absence alone does not invalidate a genuine claim.

Refunds are processed through the method and timelines stated in the applicable policy. Customer remedies are not conditional on resolving a separate commercial dispute between Bharat Agrolink and the seller or courier.

Where applicable law provides greater protection, it prevails.

11. Acceptable Use

You must not:

• Place fraudulent orders or submit fabricated claims.

• Impersonate others or misuse their payment information.

• Publish unlawful, threatening or infringing content.

• Manipulate reviews, ratings or promotional offers.

• Introduce malware or bypass security controls.

• Collect personal information without authorization.

• Purchase or supply regulated products unlawfully.

Lawful business purchasing through supported B2B services is permitted.

Unauthorized scraping, bulk extraction, resale of platform data and disruptive automation are prohibited. Authorized search-engine indexing and integrations are permitted within the access permissions and technical controls provided by Bharat Agrolink.

12. Reviews and User Content

Submit reviews and other content that reflect genuine experience and that you have the right to share.

You retain your rights in your content. You grant us a non-exclusive permission to host, display and technically format it as needed to operate the relevant platform feature.

We will not alter a review to change its meaning or present it as an endorsement you did not make.

We may moderate content for fraud, privacy violations, unlawful material or other stated policy breaches. Honest criticism alone is not grounds for removal.

Separate consent will be obtained where required to use your identity, photograph or testimonial in advertising.

13. Intellectual Property

Bharat Agrolink and the respective rights holders retain ownership of their brands, software, designs and content.

You may use the platform for permitted shopping, business purchasing and account activities. You may retain your invoices, order records and relevant product instructions.

You must not copy or exploit protected platform content beyond what is authorized or permitted by law.

14. Privacy and Communications

Our Privacy Policy explains the information collected, its purposes, relevant sharing and available choices.

Accepting these Terms does not provide unlimited consent for unrelated personal-data processing.

We may send necessary account, order, payment and support communications. Promotional communications will follow applicable permission requirements and include an appropriate opt-out route.

Declining marketing does not prevent you from receiving essential order updates.

15. External Services

External websites and independently operated services may have separate terms and privacy practices. Review them before sharing information.

This does not remove Bharat Agrolink’s responsibilities for its own services, representations, disclosures or service-provider arrangements.

16. Restrictions and Account Closure

We may restrict an account or specific activity when reasonably necessary to investigate fraud, address a breach, protect users or comply with law.

Where legally permissible, we will explain the reason and provide a way to request review. Urgent security restrictions may take effect before notice.

You may request account closure through support. Closure or suspension does not cancel valid refund entitlements, existing complaints or other accrued rights and obligations.

Information retention and deletion are governed by the Privacy Policy and applicable requirements.

17. Service Availability and Liability

We aim to maintain a reliable service, but uninterrupted or error-free availability cannot be guaranteed.

Each party remains responsible for its conduct and obligations under applicable law. Nothing in these Terms excludes liability that cannot lawfully be excluded, or requires customers to waive valid claims merely because a seller or service provider was involved.

Claims involving product defects, service failures or crop damage will be assessed on their facts and applicable law. No guaranteed crop outcome is created by a purchase.

Any claim for losses caused by a user’s fraud or unlawful conduct must be supported and pursued in accordance with law. Users are not automatically responsible for unrelated acts of relatives or unauthorized third parties.

18. Events Beyond Reasonable Control

Events such as natural disasters, major transport disruption or government restrictions may affect service.

We will take reasonable steps to reduce the impact and communicate available options.

Such events do not automatically extinguish refunds due for cancelled or unfulfilled orders or other rights that remain available under law.

19. Changes to These Terms

Updated Terms will display an effective date. Material changes will be communicated where required.

Changes apply prospectively and will not retrospectively reduce rights or commitments applicable to an existing order. Fresh consent or acceptance will be obtained where required.

20. Governing Law and Disputes

Indian law governs these Terms.

Please contact support first if you would like assistance resolving a problem. This is not a condition that prevents you from exercising statutory rights.

Nothing in these Terms restricts access to a competent consumer commission, regulator or other forum available under applicable law.

For disputes subject to an enforceable contractual choice of jurisdiction, competent courts at Bhopal, Madhya Pradesh will have jurisdiction, without overriding mandatory statutory forums.

21. General Provisions

If a provision is held unenforceable, the remaining provisions continue to apply to the extent permitted by law.

An assignment or business transfer will not remove accrued customer rights or applicable data-protection obligations. Required notices and consents will be provided.

These Terms and the policies applicable to your transaction form the relevant agreement. Mandatory law prevails over conflicting terms.

22. Support, Grievances and Notices

Company: Agrolink Manufacturing Private Limited

Customer Support: [email protected]
Phone: +91 62320 37333
Grievance Email: [email protected]

Grievance Officer: Piyush Saxena

Correspondence Address:
Flat 101, E7/87 Green Park Apartment,
Arera Colony, Bhopal, Madhya Pradesh – 462016

Registered Office: Archna Complex TT nagar Bhopal madhya Pradesh

Please include your Order ID or complaint reference when contacting us.

Consumer complaints will be acknowledged within 48 hours and addressed within one month, subject to any shorter applicable statutory requirement.

Formal communications may be sent to the grievance email or correspondence address, without restricting other legally valid methods of service.