Bharat Agrolink Terms & Conditions | Disclaimer

1. INTRODUCTION

1.1 About the Platform
The website www.bharatagrolink.com, the mobile application “BharatAgrolink”, and all associated domains, subdomains, and digital interfaces (collectively, the “Platform”) are owned and operated by Agrolink Manufacturing Private Limited (“Company”, “We”, “Us”, “Our”). The Platform functions as an online marketplace enabling independent third-party Sellers to list and sell their products to registered Buyers. The Company acts solely as a technology intermediary and does not manufacture, stock, own, or directly sell any product listed on the Platform.

1.2 Acceptance of Terms
By accessing, browsing, registering on, or purchasing through the Platform, you (“User”, “Buyer”) acknowledge that you have read, understood, and agree to be bound by these Terms of Use, along with all applicable Platform Policies, including the Privacy Policy, Return & Refund Policy, and Shipping Policy.
If you do not agree with these Terms or any part thereof, you must immediately discontinue use of the Platform.

1.3 Legal Framework
These Terms are published in accordance with, and governed by:
(a) The Information Technology Act, 2000;
(b) The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
(c) The Consumer Protection (E-Commerce) Rules, 2020; and
(d) Any other applicable laws, regulations, or amendments in force in India.
The Company is classified as an Intermediary and a Marketplace E-Commerce Entity under applicable Indian laws.

1.4 Role of the Company
The Company provides a neutral, independent, technology-enabled platform for facilitating transactions between Buyers and Sellers. The Company:
(a) Does not control Product pricing, description, quality, suitability, or legality;
(b) Does not guarantee or warrant Seller-provided information or the performance of Sellers;
(c) Is not a party to the contract of sale between the Buyer and the Seller;
(d) Is not responsible for Seller actions, omissions, delays, or representations.
All transactions made on the Platform constitute a direct contract between the Buyer and the respective Seller.

1.5 Right to Restrict Access
The Company reserves the absolute right, at its sole discretion, to:
(a) Refuse or deny User registration;
(b) Suspend, restrict, or terminate any User account;
(c) Remove or restrict access to any feature, content, or functionality;
(d) Modify, update, or discontinue any part of the Platform;
without prior notice and without assigning any reason.

2. USER ELIGIBILITY

2.1 Legal Capacity
Users represent and warrant that they have the legal right, capacity, and authority to access and use the Platform. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872, including but not limited to minors and un-discharged insolvents, are not eligible to register, access, or use the Platform in any manner.

2.2 Age Requirement
Access to and use of the Platform is permitted only to individuals who are eighteen (18) years of age or older and who are legally capable of entering into binding contractual obligations. Any use of the Platform by a minor, whether directly or through misrepresentation, is strictly prohibited.

2.3 Business Entity Users
The Platform may be accessed by legally recognized business entities, including sole proprietorships, partnership firms, companies, and other registered organizations, provided that the individual acting on behalf of such entity is duly authorized to bind the entity to these Terms of Use.

2.4 Right to Terminate Access
The Company reserves the sole and absolute right to terminate, suspend, or restrict the User’s account and/or deny access to the Platform at any time, with or without notice, if:

(a) It is discovered or brought to the Company’s attention that the User does not meet the eligibility conditions set out in this Clause; or
(b) The User has provided false, incomplete, or misleading information regarding their age, identity, or legal capacity.

The Company shall not be liable for any loss, damage, or consequences arising from such termination or suspension.

3. USER ACCOUNT, PASSWORD, AND SECURITY

3.1 Account Responsibility
To access certain features of the Platform, the User may be required to create an account. The User is solely responsible for maintaining the confidentiality and security of their login credentials (including username, password, OTPs, and authentication details). All activities performed through the User’s account shall be deemed to have been performed by the User, and the User shall be fully liable for the same.

3.2 Unauthorized Access
The User agrees to:
(a) Immediately notify the Company of any unauthorized access, suspected breach, misuse, or compromise of their account; and
(b) Ensure that they securely log out of their account at the end of each session.

Failure to do so shall constitute negligence on part of the User, and the Company shall bear no liability for any resulting losses or damages.

3.3 Primary Identifier
The User’s mobile phone number and/or email address shall serve as the primary identifier for all account-related purposes on the Platform. It is the User’s sole responsibility to ensure that such contact information remains current, valid, and updated at all times. The User shall promptly update the Platform in case of any change in mobile number or email address.

3.4 Consequences of Failure to Update Information
The Company shall not be responsible or liable for any loss, damage, unauthorized access, or misuse arising from the User’s failure to maintain accurate and updated contact information or from the User’s negligence in safeguarding authentication credentials.

3.5 No Sharing of Accounts
The User shall not share, transfer, assign, or permit the use of their account by any other person. Any such act shall be deemed a violation of these Terms, and the User shall be solely liable for consequences arising therefrom.

3.6 Verification and Authentication
The Company reserves the right, at any time and at its sole discretion, to verify the User’s identity or account information through OTP, KYC, documentation, or third-party verification tools. The User shall cooperate in such verification processes.

3.7 Right to Suspend or Terminate Account
The Company may, without prior notice and at its sole discretion, suspend, restrict, or terminate any User account if:
(a) Misuse, fraud, or suspicious activity is detected;
(b) Login information is compromised or used improperly;
(c) The User violates any provision of these Terms; or
(d) The Company deems it necessary to protect its systems, Users, or Platform integrity.

The Company shall not be liable for any consequences arising from such suspension or termination.

4. PLATFORM FOR TRANSACTION AND COMMUNICATION

4.1 Neutral Marketplace
The Platform is a neutral, technology-driven marketplace that enables Buyers to browse, select, and purchase agricultural inputs and related products, including but not limited to seeds, fertilizers, crop nutrition products, crop protection products, pesticides, agri-tools, machinery, equipment, and other agri-related products (“Products”) listed by independent Sellers.
The Platform may also offer knowledge-based content, advisory material, and informational resources solely for educational purposes and not as professional, legal, or agronomic advice.

4.2 Intermediary Role
The Company acts solely as an intermediary within the meaning of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
The Company:
(a) Is not a manufacturer, seller, reseller, distributor, agent, or representative of the Products;
(b) Does not own, possess, or control the Products at any stage;
(c) Does not guarantee the quality, suitability, accuracy, legality, performance, or characteristics of the Products;
(d) Is not a party to any contract for sale between the Seller and Buyer.

All transactions on the Platform constitute a bipartite contract strictly between the Seller and the Buyer.

4.3 Order Facilitation
The Platform enables Buyers to place orders for Products offered by Sellers. Upon receipt of an order:
(a) The Company may electronically communicate the order details to the Seller;
(b) The Platform may notify the Buyer regarding acceptance, rejection, availability, price changes, or dispatch status based on information provided by the Seller;
(c) Final confirmation of the order shall be deemed to occur upon Seller acceptance.

The Company does not guarantee that any order will be executed, fulfilled, or delivered, as fulfillment depends solely on the Seller.

4.4 Commercial/Contractual Terms

All commercial and contractual terms, including price, applicable taxes, shipping charges, dispatch timelines, mode of delivery, exchange policies, warranty or replacement terms, discounts, promotional offers, and product availability, are offered exclusively by the Seller and are mutually agreed upon between the Seller and the Buyer. The Company does not determine, influence, or control any such terms.

4.5 Payment Processing
For limited purposes of facilitating payments, the Company may act as a payment collection agent on behalf of the Seller. Upon the Buyer remitting payment to the Company, the Buyer’s obligation to pay the Seller is considered discharged only for the specific amount collected.

The Company:
(a) Is not providing any banking, financial, or money-remittance services;
(b) Is not acting as a trustee or fiduciary in any transaction;
(c) Shall not be responsible for charges imposed by Buyer’s bank, card issuer, or payment provider;
(d) Is not liable for delays, failures, or errors caused by third-party payment processors.

4.6 Accuracy of Information
Users shall provide complete, accurate, and up-to-date account and purchase information at all times. The Company shall not be liable for any failed or delayed transactions caused by outdated or incorrect User information.

4.7 Third-Party Payment Processors
If payment details (such as card information, UPI, wallet details, billing address, etc.) are provided to a third-party payment processor, the User shall be governed by that third party’s terms, conditions, and privacy policy. Users must review such policies prior to use.

4.8 Taxes and Compliance
Applicable taxes, duties, and levies are determined and charged by the Seller. The Company does not verify the legal correctness of applicable taxes and is not liable for any tax-related disputes.
All tax liabilities arising from the sale of Products shall rest solely with the Seller.

4.9 Right to Cancel Orders
The Company reserves the right to cancel any order, in whole or in part, including in cases of:
(a) Product unavailability;
(b) Force majeure or events beyond reasonable control;
(c) Suspected fraud or misuse;
(d) Incorrect pricing or listing errors;
(e) Violation of these Terms;
(f) Logistical or operational constraints.

Refunds for prepaid orders shall be made as per the Return & Refund Policy.

4.10 No Responsibility for Seller’s Conduct
The Company shall not be responsible for:
(a) Non-performance, breach, or failure by Sellers;
(b) Delays, cancellations, or non-delivery of Products;
(c) Defective, substandard, expired, counterfeit, or unsafe Products;
(d) Disputes between Users and Sellers;
(e) Damages caused by Products being out-of-stock, unavailable, or backordered.

The Company shall not mediate or resolve disputes between Buyers and Sellers.

4.11 No Ownership or Control of Products
At no point does the Company take possession of, hold title to, or have any rights or interests in the Products. The Company has no obligations or liabilities regarding the Products or any contract formed between Buyers and Sellers.

4.12 Agro-Regulatory Compliance
Sellers are solely responsible for ensuring compliance with all applicable agricultural and regulatory laws, including but not limited to the Seeds Act, Insecticides Act, and Fertilizer Control Order (FCO).
The Company expressly disclaims responsibility for the quality, authenticity, efficacy, safety, certification, or performance of agricultural inputs.
Buyers must conduct their own due diligence before purchasing.

5. PRIVACY POLICY

5.1 Acceptance of Privacy Policy
By accessing or using the Platform, the User confirms that they have read, understood, and agree to the Company’s Privacy Policy, as available on the Platform. The User expressly consents to the collection, use, storage, processing, sharing, and disclosure of their personal information in the manner described under the Privacy Policy.

5.2 Binding Nature
The Privacy Policy forms an integral and inseparable part of these Terms of Use. Continued use of the Platform shall constitute the User’s ongoing acceptance of the Privacy Policy, including any updates or amendments made by the Company from time to time.

5.3 Compliance with Applicable Laws
The User acknowledges that the Privacy Policy is published and governed in accordance with applicable laws, including but not limited to the Digital Personal Data Protection Act, 2023; the Information Technology Act, 2000; the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

5.4 Consent for Data Processing
By using the Platform, the User provides free, informed, unconditional, and lawful consent for the Company to process their personal information strictly for legitimate purposes, including enabling transactions, improving services, fraud prevention, compliance with law, and Platform operations.

5.5 Withdrawal of Consent
The User may withdraw their consent in accordance with the procedures set forth in the Privacy Policy. However, such withdrawal may restrict or prevent the User from using certain Platform features or services. The Company shall not be liable for the consequences of withdrawal of consent.

5.6 Responsibility of the User
The User agrees to provide accurate and up-to-date personal information and acknowledges that providing false, misleading, or incomplete information may result in suspension or termination of access to the Platform.

5.7 No Conflict
In the event of any conflict between these Terms and the Privacy Policy, the Privacy Policy shall prevail with respect to the collection and processing of personal information.

6. TRADEMARK, COPYRIGHT, AND RESTRICTIONS

6.1 Ownership of Intellectual Property
The Platform, including its design, layout, text, graphics, images, logos, icons, audio clips, video clips, databases, software, and all other content (“Platform Content”), is owned, controlled, or licensed by the Company and/or the respective intellectual property rights holders. All such material is protected under applicable copyright, trademark, and other proprietary rights laws.
Product-related content uploaded by Sellers is owned by the respective Sellers or brand owners.

6.2 Permitted Use
The Platform Content is made available solely for the User’s personal, lawful, and non-commercial use. The User may access and view the content for personal purposes only.

6.3 Prohibited Use
Without prior written permission from the Company or the rightful IP owner, the User shall not, whether directly or indirectly:

(a) Copy, reproduce, republish, modify, translate, adapt, upload, post, transmit, distribute, or otherwise exploit any Platform Content;
(b) Create derivative works based on Platform Content;
(c) Use the Platform Content for any commercial purpose or for monetary gain;
(d) Store, scrape, or extract data from the Platform for resale, analysis, or competitive purposes;
(e) Assist or encourage any third party to perform any of the above acts.

6.4 Commercial Use Restriction
Any use of the Platform Content that results in remuneration, financial gain, business advantage, or promotional benefit, whether direct or indirect, shall be deemed commercial use and is strictly prohibited without prior written approval.

6.5 Violation and Remedies
Unauthorized use of the Platform Content constitutes a violation of copyright, trademark, and proprietary rights and may result in:

(a) Legal action, including civil and/or criminal proceedings;
(b) Immediate suspension or termination of access to the Platform;
(c) Claims for damages, injunctions, and other remedies available under law.

7. USER CONDUCT AND RULES

7.1 Lawful Use and General Obligations
The User shall use the Platform strictly for lawful, bona fide, and authorized purposes only. The User shall not undertake any action that may disrupt, impair, damage, or interfere with the security, integrity, or functioning of the Platform or of other Users.

7.2 Prohibited Conduct
Without limitation, the User agrees not to, directly or indirectly:

(a) Defame, harass, threaten, abuse, intimidate, or violate the legal rights, privacy, or safety of any person, including Company personnel.

(b) Post, upload, share, or transmit any content that is illegal, harmful, obscene, defamatory, profane, misleading, infringing, or otherwise objectionable.

(c) Upload or distribute content without possessing the requisite rights or authorizations.

(d) Upload or distribute viruses, malware, corrupted files, bots, automated scripts, or any harmful code designed to interrupt, destroy, or limit the Platform’s functionality.

(e) Conduct or promote surveys, contests, pyramid schemes, unsolicited messages, spam, or similar online schemes.

(f) Download or use content posted by others where such use is unauthorized or unlawful.

(g) Alter, obscure, or delete author names, IP notices, proprietary labels, or metadata.

(h) Violate any policy, guideline, code of conduct, or instruction issued by the Company.

(i) Violate any applicable law, rule, or regulation in India or any other jurisdiction.

(j) Manipulate or abuse any feature, offer, promotion, or benefit on the Platform.

7.3 Additional Restrictions (Critical for Platform Protection)
In addition, the User shall not:

(k) Impersonate any person, business, authority, or falsely misrepresent identity, age, or authorization.

(l) Attempt to probe, scan, hack, bypass, or compromise the Platform’s security systems or authentication mechanisms.

(m) Scrape, extract, harvest, or collect any data, listings, pricing, or information from the Platform using automated tools such as bots, spiders, crawlers, scripts, or any manual/automated method.

(n) Post fake reviews, manipulate ratings, submit deceptive feedback, or attempt to influence the Platform’s review system.

(o) Misuse, unlawfully acquire, or procure regulated agricultural inputs in violation of the Seeds Act, Insecticides Act, FCO, or any other applicable regulations.

(p) Engage in fraudulent transactions, including chargeback abuse, false claims, refund scams, or misuse of payment disputes.

(q) Share, sell, or permit third-party access to the User’s Platform account.

(r) Use the Platform for competitive intelligence, data mining, or reverse engineering.

7.4 Platform Immunity and User Liability
All content posted or uploaded by the User is the sole responsibility of the User. The Company shall not be liable for any User-generated content or conduct, and nothing herein shall be deemed to impose any obligation upon the Company to monitor or validate User content.

7.5 Consequences of Violation
For any violation of this Clause or these Terms, the Company may, without notice:

(a) Suspend, restrict, or permanently terminate the User’s account;
(b) Block or remove any content posted by the User;
(c) Withhold benefits, offers, or refunds;
(d) Report the User to government authorities;
(e) Initiate civil or criminal proceedings;
(f) Recover losses, damages, or costs incurred due to User actions.

8. COMMUNICATION

8.1 Consent to Communication
By registering on the Platform, the User expressly consents to receive transactional and service-related communications via SMS, calls, email, WhatsApp, in-app notifications, or any other digital mode for account operation, verification, and order-related purposes.

8.2 Promotional Messages
The User further consents to receive promotional and marketing communications, unless voluntarily opted out through the Platform settings. Such opt-out shall not apply to essential transactional or service notifications.

8.3 Deemed Consent
Use of the Platform constitutes deemed consent to the Company or its authorized partners contacting the User for any purpose connected to Platform operations, fraud prevention, support, or regulatory compliance.

8.4 No Liability for Charges
The Company shall not be responsible for any charges imposed by telecom operators, service providers, or third-party communication platforms arising from such communication.

9. USER WARRANTY AND REPRESENTATION

9.1 Ownership and Authorization
The User warrants that all data, text, images, reviews, feedback, or material submitted on the Platform (“User Content”) is either owned by the User or submitted with full lawful authorization.

9.2 No Infringement or Violation
The User warrants that User Content:
(a) does not infringe intellectual property, privacy, proprietary, or any other rights;
(b) is not false, misleading, deceptive, or fraudulent;
(c) does not violate any law, regulation, or third-party obligation.

9.3 No Pending Claims
The User confirms that no claim, dispute, or legal proceeding is pending or threatened regarding the User Content.

9.4 License to the Company
By uploading or submitting User Content, the User grants the Company a royalty-free, perpetual, worldwide, irrevocable, non-exclusive, transferable, and sublicensable license to use, store, copy, publish, display, modify, and distribute the User Content for Platform operations.

9.5 Removal and Moderation Rights
The Company reserves the right, at its sole discretion, to remove, block, filter, or disable access to any User Content that violates these Terms or applicable law, without notice.

9.6 Indemnity
The User shall fully indemnify, defend, and hold harmless the Company from any loss, claim, cost, liability, penalty, damage, or expense arising out of or relating to User Content or breach of this Clause.

10. DISCLAIMER

10.1 Use at Your Own Risk
Your access to and use of the Platform is entirely at your own risk. The Platform, its features, and all content are provided on an “AS IS” and “AS AVAILABLE” basis without any warranties of any kind, whether express or implied.

10.2 No Warranties by the Company
The Company makes no warranty or representation regarding:

(a) the accuracy, completeness, reliability, availability, or timeliness of any content or information on the Platform;
(b) the security, compatibility, performance, or error-free operation of the Platform;
(c) any harm to your device, loss of data, or other damage caused by accessing or using the Platform;
(d) the accuracy, authenticity, merchantability, fitness, quality, or suitability of any Product offered by Sellers;
(e) the storage, transmission, or deletion of any content, data, or communications.

No advice or information, whether oral or written, obtained through the Platform shall create any warranty not expressly stated in these Terms.

10.3 Pricing and Listing Errors
Prices, product details, and availability displayed on the Platform may be incorrect due to technical issues, typographical errors, or inaccurate information provided by Sellers. In such cases, the Seller and/or the Company may cancel your order without liability. Any prepaid amount will be refunded as per applicable policies.

10.4 Third-Party Content and User Interactions
The Company does not control, endorse, or guarantee any information, content, statements, or representations provided by other Users or Sellers. You may encounter content that is inaccurate, misleading, offensive, harmful, or deceptive. You agree to exercise caution and conduct your own due diligence before relying on any User-generated content or interacting with Sellers.

10.5 Release of Liability
You hereby release the Company and its officers, employees, and representatives from any claim, loss, liability, cost, or consequence arising from:

(a) the actions, omissions, content, or behavior of other Users or Sellers;
(b) disputes between Users and Sellers;
(c) reliance on inaccurate or misleading information provided by third parties.

10.6 Intermediary Liability Protection
To the maximum extent permitted under applicable law, the Company acts as a neutral technology platform and digital intermediary. The Company does not manufacture, sell, own, stock, or guarantee any Product listed by Sellers. All products are sold directly by Sellers, and all commercial terms are between the Buyer and the Seller. The Company shall not be liable for any product defect, shortage, delay, misrepresentation, damages, or failure of the Seller to perform.

11. LINKS TO THIRD-PARTY SITES

11.1 Third-Party Websites
The Platform may contain links to third-party websites or applications (“Linked Sites”). These Linked Sites are not under the control of the Company, and the Company is not responsible for the content, accuracy, availability, or practices of any Linked Site.

11.2 No Endorsement
The inclusion of a link to any Linked Site is provided solely for User convenience and does not constitute:
(a) endorsement, approval, or recommendation by the Company; or
(b) any association, partnership, or warranty with respect to the operators, owners, or content of such Linked Sites.

11.3 No Liability for External Content or Actions
The Company shall not be liable for:
(a) any content, products, services, advertisements, materials, or information available on Linked Sites;
(b) any changes, updates, or modifications made on Linked Sites;
(c) any viruses, malware, phishing attempts, harmful code, or security risks encountered on Linked Sites;
(d) any loss, damage, or harm resulting from your access to, use of, or reliance on any Linked Site.

11.4 No Responsibility for Third-Party Transmission
The Company is not responsible for any form of transmission, communication, or data exchange between you and any Linked Site.

11.5 Separate Terms and Privacy Practices
Access to Linked Sites is governed by their respective terms of use, privacy policies, and data practices. The Company disclaims all responsibility for how third-party websites collect, store, or use your data.

11.6 User Responsibility
Users are solely responsible for verifying the accuracy, reliability, and legality of any information obtained from Linked Sites and for exercising caution when visiting or interacting with such sites.

12. Limitation Of Liability:

Use of the Platform is at your sole risk and consequence. In no event shall the Company be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Platform or Products including Product quality/complaince issues, any crop loss or damage caused to field/crop, or delays of whatseover nature; (b) unauthorized access to or alteration of the User's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Platform. Neither shall the Company be responsible for the delay on behalf of Sellers or inability to use the Platform or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, the Company shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond Company's control. The User understands and agrees that any material and/or data downloaded or otherwise obtained through the Platform is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

13. Indemnification:

You shall defend, indemnify and hold harmless the Company its owners, affiliates, subsidiaries, group companies, partners (as applicable), and their respective officers, directors, agents, and employees (" Indemnified Parties"), from and against any claim, demand, damages, obligations, penalty, losses or actions (including reasonable attorneys' fees) made by any third party against the Indemnified Parties or imposed against the Indemnified Parties, due to or arising out of your or your affiliate's or relative's: (a) breach of these Terms, the Privacy Policy and/or any other policies; or (b) violation of any applicable law, rules, regulations; or (c) violation of the rights (including infringement of intellectual property rights) of a third party or the Company; or (d) unauthorized, improper, illegal or wrongful use of Platform or your account (including by you or by any person, including a third party, whether or not authorized or permitted by you). This indemnification obligation will survive the expiry or termination of these Terms and/or your use of the Platform.

14. PRICING

14.1 Price Display
All Product prices displayed on the Platform are in Indian Rupees (INR) and are provided solely by the respective Sellers.

14.2 Seller-Controlled Pricing
Prices, discounts, offers, and charges (including taxes, shipping, and handling fees) are set and controlled by Sellers, and may change at any time without prior notice. The Company does not influence, control, or guarantee any pricing decisions of Sellers.

14.3 Errors and Corrections
Prices may occasionally be incorrect due to technical issues, typographical errors, or inaccurate information provided by Sellers. In such cases:

• the Seller and/or the Company may cancel the order, even after placement or payment;
• any prepaid amount will be refunded as per the applicable refund policy;
• the Company shall not be liable for any losses arising from such errors.
  
  

14.4 Taxes and Compliance
All applicable taxes (including GST) are charged as per Seller declarations. The Seller is solely responsible for the correctness, collection, and remittance of taxes. The Company bears no liability for tax misclassification, incorrect tax rates, or regulatory non-compliance by Sellers.

14.5 Dynamic Pricing
Prices and availability of Products may vary based on stock levels, Seller decisions, market conditions, offers, or promotional campaigns. The Company is not responsible for any such fluctuations.

15. SHIPPING

15.1 Seller Responsibility for Dispatch
All Products sold on the Platform are packed, handled, and dispatched solely by the Seller. The Seller is responsible for timely shipment, correct packaging, regulatory compliance, and adherence to shipping guidelines.

15.2 Transit Insurance
The Seller is solely responsible for obtaining and maintaining transit insurance for all Products shipped.
The Company does not provide or arrange any insurance for Products sold on the Platform.

15.3 Title and Risk of Loss
Title, risk, and responsibility for the Products pass directly from the Seller to the Buyer once the Product is handed over by the Seller to the shipping carrier or logistics partner.
The Company does not take possession, custody, or title of any Product at any point.

15.4 Cash on Delivery (COD)
Availability of COD depends on Product category, order value, shipping location, and risk parameters.
The Company may offer, refuse, suspend, or limit COD at its sole discretion without notice.

15.5 No Liability for Delivery Issues
The Company shall not be liable for any delay, loss, damage, misdelivery, non-delivery, or failure to deliver Products due to any act or omission of the Seller or logistics partner, including but not limited to:

• operational delays
• weather conditions
• accidents or damage in transit
• regulatory inspections or hold-ups
• strikes or labor disputes
• force majeure events
• incorrect address provided by the Buyer
  
  

All such risks lie solely with the Seller and/or the logistics partner.

15.6 Buyer Responsibility
The Buyer must ensure correct delivery details and must be available to receive the shipment.
Failure to accept delivery, refusal, or unavailability may result in order cancellation, RTO (return to origin) charges, or other costs recoverable from the Buyer or Seller as applicable.

16. TERMINATION

16.1 Right to Suspend or Terminate
The Company may, at its sole and absolute discretion, suspend, restrict, or terminate the User’s access to the Platform or any part of it without notice if:

(a) the User breaches or violates these Terms, the Privacy Policy, or any Platform policy;
(b) the User engages in fraud, misuse, suspicious activity, or unethical behavior;
(c) the User violates any applicable law, regulation, or government order;
(d) the Company is required to do so by law, court order, or government authority;
(e) the User’s actions pose a risk to other Users, Sellers, the Platform, or the Company.

16.2 Survival of Terms
Notwithstanding termination, all provisions relating to indemnification, intellectual property, limitation of liability, warranties, payment obligations, and dispute resolution shall continue to remain in full force and effect.

16.3 Deletion of User Content
Upon suspension or termination, the Company may, at its discretion, delete or disable access to any User Content, account information, or materials associated with the User’s account.
The Company shall not be liable to the User or any third party for such deletion, removal, or disabling of access.

16.4 Outstanding Payments
Termination does not relieve the User of any obligations to pay for:

(a) Products already ordered;
(b) outstanding charges, penalties, or dues;
(c) fraudulent COD attempts, RTO charges, or misuse-related costs.

All such amounts shall remain payable even after termination.

16.5 User-Initiated Termination
A User may discontinue use of the Platform at any time by closing their account or ceasing to use the services.
However, all obligations incurred prior to such termination shall remain enforceable.

17. FORCE MAJEURE

The Company shall not be liable for any delay, failure, interruption, or inability to perform any of its obligations under these Terms due to events beyond its reasonable control (“Force Majeure Events”). Such events include, but are not limited to:

• natural disasters, fire, flood, earthquake, storm
• war, terrorism, civil unrest, riots, strikes, lockouts
• governmental actions, regulatory restrictions, court orders
• pandemics, epidemics, quarantine restrictions
• failures of telecommunication, internet, server, hosting, or power supply
• payment gateway failures, banking disruptions
• interruption or suspension of logistics or transportation
• any other cause beyond the reasonable control of the Company
  
  

In the event of a Force Majeure Event, the Company may suspend, delay, limit, or modify the availability or functionality of the Platform without any liability to Users.

Platform downtime or service disruption due to such events shall not give rise to any claim for refund, damages, compensation, or other remedies against the Company.

18. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed strictly in accordance with the laws of India.

Any disputes, claims, or proceedings arising out of or relating to the use of the Platform, interpretation of these Terms, or any transaction on the Platform shall be subject to the exclusive jurisdiction of the courts situated at Bhopal, Madhya Pradesh, to the complete exclusion of any other court.

Users expressly agree that no other court or jurisdiction shall have authority to entertain any claim or dispute against the Company.

19. AMENDMENTS / MODIFICATIONS

The Company reserves the right, at its sole discretion, to modify, update, amend, or replace any part of these Terms at any time.
Revised Terms will be posted on the Platform and shall become effective immediately upon posting.

Your continued use of the Platform after any such modification constitutes acceptance of the updated Terms.

20. ASSIGNMENT

Users shall not assign, transfer, or delegate their rights or obligations under these Terms without the prior written consent of the Company.

The Company may assign or transfer its rights, obligations, or interests under these Terms, in whole or in part, to any affiliate, successor entity, acquirer, or third party without requiring prior consent from the User.

21. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and all other Platform policies, constitute the entire agreement between the User and the Company regarding the use of the Platform and supersede all prior understandings, communications, or agreements, whether oral or written.

22. NO WAIVER

No delay, failure, or omission by the Company to enforce any right, remedy, or provision of these Terms shall constitute a waiver of such right or remedy.
A waiver shall be effective only if expressly made in writing by an authorised representative of the Company.

23. CUSTOMER SUPPORT

Customer support provided by the Company, whether via phone, email, chat, or any other mode, is solely for general assistance and informational purposes.
It does not constitute professional, agricultural, financial, or technical advice.

The Company shall not be liable for any actions taken by the User based on such information.

 

24. SEVERABILITY

If any provision of these Terms is held to be invalid, illegal, or unenforceable—whether in whole or in part—such provision shall apply only to the extent of its invalidity. The remaining portions of that provision and all other provisions of these Terms shall continue to remain valid, enforceable, and in full force.
No invalidity or unenforceability shall affect the validity of the remainder of the Terms.

 

25. NOTICES

22.1 Notices to the Company
All notices, legal demands, or formal communications addressed to the Company must be in writing and shall be deemed duly served only when delivered to the following address:

Agrolink Manufacturing Private Limited
Flat 101, E7/87 Green Park Apartment,
Arera Colony, Bhopal, Madhya Pradesh – 462016

The Company may update the above address at its sole discretion by publishing the revised details on the Platform. Continued use of the Platform shall constitute acceptance of such updates.

22.2 Notices to Users
Notices, communications, or demands issued by the Company to Users shall be considered valid and effective when:

(a) delivered personally;
(b) sent by courier or registered post to the last known address provided by the User;
(c) sent via SMS, WhatsApp, or any other verified mobile number linked to the User’s account;
(d) emailed to the User’s registered email address;
(e) posted on the Platform in any publicly accessible area, including the User’s dashboard.

Notice to a User(s) shall be deemed to be received by such User(s) if and when the Platform is able to demonstrate that communication, whether in physical or electronic form, has been sent to such User(s), or immediately upon Platform’s posting such notice on an area of the Platform that is publicly accessible.