Returns & Refund Policy
1. Eligibility for Returns
Returns will be accepted only under the following conditions:
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The product delivered is defective, expired, damaged, or not as described.
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The item must be unused, in its original packaging, and returned with all tags, labels, and accessories intact.
The return request must be raised within 2 days of delivery.
Note: The following items are not eligible for return:
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Perishable goods (e.g., live plants, bio-products)
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Opened fertilizer or pesticide bags/bottle
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Custom-ordered agri-machinery
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Items used or damaged after delivery
2. Return Process
To initiate a return, follow these steps:
Contact us at 📧 support@bharatagrolink.com or 📞 +91-6232-037-333
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Provide your Order ID, reason for return, and clear photos/videos of the product (in case of damage or defect).
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Our team will verify your request and, if eligible, arrange a reverse pickup.
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Pack the item securely to prevent damage during transit.
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Mandatory 360° Unboxing Video for Returns
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To ensure transparency and help us process your return request efficiently, customers are required to record a 360° unboxing video at the time of opening the package.
This video must:
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Clearly show the unopened package, shipping label, and the entire process of unboxing.
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Be continuous and unedited.
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Clearly capture any damage, defect, or incorrect product if applicable.
Note: Return requests without a valid unboxing video may be rejected.
We recommend all customers to record a video as soon as they receive the delivery to avoid any disputes later.
Important: Returns without prior approval or incomplete details may be rejected.
3. Return Eligibility Based on Order Value
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The platform follows the below return policy based on order amount:
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Orders below ₹500: Not eligible for return unless the product is defective or damaged.
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Orders between ₹500 and ₹1999: Returns allowed within 7 days of delivery. A return shipping charge of ₹79 will be deducted from the refund.
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Orders of ₹2000 and above: Eligible for free returns within 7 days of delivery.
4. Returns for COD (Cash on Delivery) Orders
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Orders below ₹500: Returns are not allowed.
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Orders between ₹500 and ₹1999: Returns allowed with a ₹79 deduction toward return shipping.
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Orders of ₹2000 and above: Free returns may be allowed at the platform’s discretion, subject to customer trust level or prepaid conversion.
5. Refund Policy
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Refunds will be initiated only after the returned product is received and inspected.
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Prepaid orders: Refund will be processed to the original payment method (Credit/Debit Card, UPI, Wallet, etc.)
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Cash on Delivery (COD) orders: Refund will be processed to your bank account.
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Refund Timelines
Inspection & approval: 3–5 business days after receiving the return.
Refund credit: Within 7 business days post-approval.
6. Order Cancellation
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Orders can be cancelled before shipment for a full refund.
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Once dispatched, the order cannot be cancelled. You may place a return request after delivery (subject to eligibility).
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Bharat Agrolink may cancel orders in case of pricing errors, stock unavailability, or suspicious transactions. You will be notified, and a full refund will be issued.
7. Non-Returnable Items
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The following products are strictly non-returnable and non-refundable:
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Opened or used seeds and fertilizers
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Perishable goods (e.g., live plants, bio-inputs)
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Customized products
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Items damaged due to customer mishandling