Returns & Refund Policy

Bharat Agrolink — Returns, Refunds & Cancellation Policy

Effective Date: 17-09-2026

At Bharat Agrolink, we help customers resolve problems with products purchased through our website and app. This policy explains when a return, replacement, refund, or cancellation is available.

1. When You Can Request a Return

You may request assistance if your order:

• Arrives damaged, broken, or leaking.

• Contains an incorrect product, pack size, or quantity.

• Contains an expired or defective product.

• Has missing items or accessories.

• Appears counterfeit or materially differs from its description.

• Is delivered late in circumstances where applicable law provides a remedy.

Please report visible damage, leakage, incorrect items, or shortages  , wherever possible, so we can investigate promptly.

This reporting period does not remove your rights for hidden defects, warranty claims, or other remedies available under applicable law. Report such issues as soon as you discover them.

Eligibility does not depend on order value or whether you paid online or through COD.

2. Product Condition and Exclusions

We do not ordinarily accept returns for a change of mind, an incorrectly selected product, or a product no longer required.

Change-of-mind returns are also unavailable for:

• Seeds, fertilizers, pesticides, and other agricultural inputs.

• Live plants, microbial inputs, and temperature-sensitive products.

• Custom-made products and made-to-order machinery.

• Products damaged through customer misuse, incorrect storage, or unauthorized modification.

These exclusions do not prevent valid claims for defective, damaged, expired, incorrect, or misdescribed products.

Stop using the affected product and retain its packaging, labels, batch details, accessories, and remaining contents where available. Opening a package to discover a problem does not automatically disqualify a claim.

3. How to Raise a Request

Contact our support team:

Email: [email protected]
Phone: +91 9993051222

Please provide:

1. Order ID and registered contact details.

2. A brief description of the problem.

3. Clear photographs of the product, packaging, shipping label, and affected area.

4. Batch number and manufacturing/expiry details, where relevant.

5. An unboxing video, if available.

An unboxing video can help us investigate, but a request will not be rejected solely because a video is unavailable. We may use photographs, delivery records, batch details, and other relevant evidence.

We will explain any additional information needed and communicate the proposed resolution.

4. Pickup and Return Shipping

For an approved product-related claim:

• We will arrange reverse pickup where available.

• If pickup is unavailable, we will provide an alternative return arrangement.

• If we ask you to use an approved courier, we will confirm reimbursement of reasonable return shipping costs in advance.

• No return shipping or inspection fee will be charged for a verified defective, damaged, expired, incorrect, or misdescribed product.

Please do not dispatch a return without instructions from our support team.

Pack the product securely and include the accessories supplied with it, where applicable. For leaking chemicals, pesticides, or other potentially hazardous products, contact us before handling or shipping them. Do not send such items through an ordinary courier without appropriate instructions.

5. Inspection and Resolution

We normally complete inspection within 3–5 business days after the returned item reaches the designated return location.

Where a physical return is unnecessary, we will assess the claim using the available evidence.

Depending on the issue, available stock, your preference, and applicable rights, the resolution may include:

• Replacement of the affected product.

• Supply of missing items or accessories.

• Refund for the affected item.

• An agreed partial refund where appropriate.

A replacement or store credit will not be imposed in place of a refund where you are entitled to one.

If a claim is declined, we will explain the reason and the evidence considered. You may ask for a review.

6. Refund Amount and Payment Method

For an approved refund, we will return the amount actually paid for the affected item, including applicable taxes.

For a full order refunded because of a verified product or fulfilment issue, the refund will also include the delivery and COD charges paid for that order. For a partial return, any related charge adjustment will be explained before processing.

No restocking fee applies to a verified product-related claim.

Prepaid orders: Refunds will be sent to the original payment method.

COD orders: Refunds will be sent to a verified bank account or UPI ID provided by the customer.

Partially prepaid orders: The prepaid and COD portions will be refunded through the corresponding methods.

We will initiate the refund within 2 business days of approval. Credit may take up to 7 additional business days, depending on the payment provider or bank. We will share a refund reference when available and assist with delays.

We will never ask for your OTP, UPI PIN, card PIN, or banking password to process a refund.

7. Order Cancellation

You may request cancellation before dispatch. If the order has not been dispatched, we will cancel it and refund the amount paid without a cancellation fee.

After dispatch, we may be unable to stop delivery. Contact support for assistance. This does not limit remedies for non-delivery, qualifying delivery delays, or product-related problems.

Bharat Agrolink may cancel an order because of stock unavailability, a material listing or pricing error, an unserviceable address, or verified fraud concerns. We will inform you and refund the full amount paid for the cancelled order.

8. Agricultural Products and Warranty Claims

Crop performance depends on several factors, including weather, soil, irrigation, storage, application method, and dosage. A purchase does not itself guarantee a particular yield or crop outcome.

Follow the product label and relevant usage instructions. Report suspected product defects with available batch details, photographs, purchase records, and usage information.

Manufacturer warranties apply according to their stated terms. Bharat Agrolink will help coordinate eligible claims with the seller or manufacturer.

Nothing in this policy excludes responsibilities or customer rights that cannot be excluded under applicable law.

9. Fraud and Misuse

Claims involving substituted products, fabricated evidence, or deliberate misuse may be declined after review.

A customer's order history or risk classification will not, by itself, invalidate a genuine claim. Account restrictions do not remove valid refund entitlements.

10. Complaints and Escalation

If you are dissatisfied with a return or refund decision, request escalation through our support team and include your Order ID and complaint reference.

Grievance Officer: Piyush Saxena
Email: [email protected]
Phone: +91 9993051222
Address: Bhopal , Madhya Pradesh

Complaints will be acknowledged within 48 hours and addressed within one month of receipt.

You retain the right to seek remedies through the appropriate consumer authorities or other available legal channels.

11. Policy Updates

Updates will apply prospectively from the effective date shown on this page. Changes will not retrospectively reduce the rights or commitments applicable to an order already placed.

Where applicable law provides greater protection, that protection will prevail.