Returns & Refund Policy

               Return  Refund  &  cancellation policy

 

Order Confirmation Policy

• Confirmation via Call:
  • Customers can call our customer service team at [Customer Service Phone Number] to confirm their order. Please have your order number ready for faster assistance.
  • Our customer service hours are 10:00AM TO 07:00PM .

 

 

Cancellation policy

• If a customer changes their mind and wants to cancel the order, then they have to contact our Customer Care executive. The cancellation will not be valid until it is confirmed by our respective department.
• Cancellation requests will be considered only if the product is not dispatched. Once the order is shipped, customer cannot cancel the order.
• If customer has placed an order through Online Payment and cancels the order, then we will process for a refund within 7-10 working days.

 

Return Policy

 

Last Updated: 09/12/2024

 

We aim to provide you with a great shopping experience! If you’re not fully satisfied, please read our return policy below-

 

1. 24-Hour Update Post-Delivery

  In case of receipt of damaged or defective items or you feel that the product received is not as shown on the site or as per your expectations please report the same to our Customer Service team.  Please notify us of any issues with your product within 24 hours of delivery.

 

2. Return Requests Within 48 Hours

   Return requests must be submitted within 48 hours after delivery.

 

3. 7-Day Return Policy

   You have 7 days from the date of delivery to return eligible items for a refund or exchange.

 

4. Un-boxing Photos & Video Required

   For all returns, we require Photos & un-boxing video showing the item upon receipt to process your request.

 

5. Non-Returnable Items

   - Fertilizers, seeds, and plants cannot be returned due to safety and quality concerns. If product is damaged or opened

   - Exotic products are also non-returnable.

 

6. Offers and Free Items

   Items received as part of a promotion or offer must be returned if you are returning any other item from the order.

. In case you had purchased a product which has a free gift/offer associated with it and you wish to return the item, maximum of Refunds/Free item MRP will be debited until the satisfactory receipt of all free gift(s)/offer item(s) that are shipped along with it.

7. Customized Products

   Customized or personalized products cannot be returned.

 

8. Equipment and Tools Replacement

   Equipment and tools may be replaced within 10 days if they are defective or damaged upon arrival.

 

9. Original Products Only

All items to be returned or exchanged must be unused and in their original condition with all original labels and packaging intact, and should not be broken or tampered with. item not to be different or duplicate versions. Items that have been tempered with will not be accepted.

Customer Self-Ship Return 

If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

Refund Policy

Once your return is received and inspected, we will notify you via email that we have received your returned item. In this email, we will also inform you whether your refund has been approved or rejected.

Approval Process:

• If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment  within  10-15 business days.

Important Notes:

• If your refund is rejected, we will provide the reason for the denial in our notification email.

For any questions or further assistance regarding your refund, please contact our customer service team.

Important Note on Cancellations

• Cancellation Charges:

 If you cancel your order after making an online payment, please be aware that a 3% fee will be deducted for payment gateway charges, along with the courier charges for both forward and return shipping.

• In-Transit Orders: If you cancel an order that is already in transit (shipped), the same deductions will apply: a 3% fee for payment gateway charges and courier charges for both forward and return shipping.

Thank you for your understanding!

 

Exchanges Policy

Exchanges are only permitted if your address is serviceable for an exchange by our logistics team.       

                                                                                                                                                                       

**Reasons for Return or Cancellation**

1. Incorrect Item Received:

• You received an item that does not match your order.

2. Defective or Damaged Product:

• The item arrived damaged or is defective and does not function as intended.

3. Unsatisfied with the Product:

• The product did not meet your expectations in terms of quality or performance.

4. Size or Fit Issues:

• The item does not fit as expected, and you would like to exchange it for a different size.

5. Order Cancellation:

• You have changed your mind and wish to cancel your order before it has been processed or shipped.

6. Duplicate Order/product:

• You accidentally placed the same order multiple times and would like to cancel the extra.

7. Late Delivery:

• The item was not delivered within the promised time frame.

8. Unwanted Gift:

• The item was received as a gift but is not something you wish to keep.

 

How to Initiate a Return:

- Contact us at [email protected] or           +91-6232002111 with your order number and reason for return.

- Follow our instructions for returning the item.

 

 

Thank you for shopping with us! We appreciate your understanding and cooperation.