FAQ

Frequently Asked Questions (FAQ)

 

1. What types of products do you offer?

   - We offer a wide range of agricultural products, including seeds, fertilizers, soil amendments, gardening tools, pest control solutions, live plant, irrigation equipment, tools & machinery and more, all tailored to meet the needs of Indian farmers and gardeners.

2. Are your seeds organic?

   - Yes! We provide a selection of organic seeds that are free from synthetic chemicals. Our seeds are sourced from trusted suppliers who prioritize sustainable practices.

 

3. How can I place an order?

   - You can easily place an order through our website. Simply browse our products, add items to your cart, and proceed to checkout. We accept various payment methods for your convenience.

 

4. How do I track my order?

   - Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order status on our website.

 

5. Do you offer bulk purchasing options?

   - Yes! We offer special pricing for bulk orders. Please contact our customer service team for more information and to discuss your specific needs.

 

6. Can I get expert advice on farming techniques?

   - Absolutely! Our team consists of agricultural experts who are here to provide guidance. Feel free to reach out through our contact page, and we’ll be happy to assist you.

 

7. Do you provide information on sustainable farming practices?

   - Yes, we are committed to promoting sustainable agriculture. Check out our blog for tips and resources on eco-friendly farming practices, organic gardening, and more.

 

8. How can I stay updated on new products and promotions?

   - You can subscribe to our newsletter and follow us on social media. We regularly share updates, tips, and exclusive offers with our community.

 

9. What should I do if I receive a damaged product?

   - If you receive a damaged item, please contact our customer service team within 24 hours of delivery. We will assist you in resolving the issue, including providing a replacement or refund.

 

10. Are your products suitable for all regions in India?

   - Our products are selected to meet various climatic and soil conditions. found in India If you have specific questions about the suitability of your space, Our team is ready to help!

11. Do you have a loyalty program or discounts?

   - Yes! We offer a loyalty program that rewards our customers for their purchases. Keep an eye on our website for promotions and special discounts throughout the year.

 

12. How can I contact customer service?

   - You can reach our customer service team via email at [email protected] by phone at +91 6232002111, or through our contact form on the website. We’re here to help!

 

Seller FAQ

1. How can I become a seller on your platform?

• To become a seller, please visit our "Become a Seller" page and fill out the registration form. Once submitted, our team will review your application and get back to you with further instructions.

2. What types of products can I sell?

• We welcome a variety of agricultural products, including seeds, fertilizers, tools, equipment, live plan, irrigation accessories and organic gardening supplies. Ensure your products meet our quality standards.

3. What are the fees associated with selling on your platform?

• We charge a 8-15% commission on each sale made through our platform. Additional fees may apply for promotional services or advertising. Detailed fee structures will be provided during the on boarding process.

4. How do I manage my inventory?

• Once you’re registered, you’ll have access to our seller dashboard, where you can easily manage your inventory, update product listings, and track sales.

5. What support do you offer to sellers?

• We provide comprehensive support, including guidance on listing your products, marketing assistance, and access to seller resources. Our dedicated support team is available to help with any queries.

6. How are payments processed?

• Payments for sales will be processed through our secure payment gateway. You will receive your earnings after delivered product basis (7-10 days), after deducting applicable fees.

7. Can I promote my products on your platform?

• Yes! We offer various promotional tools to help you boost visibility, including featured listings and promotional campaigns. Check our seller dashboard for available options.

8. What are the shipping and handling requirements?

• We support various third-party shipping providers, including [list popular options like Blue Dart, DTDC, Amazon shipping, Ekart etc.]. You can choose the service that best fits your needs.

9. How can I handle customer inquiries and returns?

• You’ll receive notifications for customer inquiries through your seller dashboard. For returns, please refer to our return policy and manage them according to the guidelines provided during on boarding.

10. Are there any restrictions on what I can sell?

• Yes, certain products may be restricted based on legal regulations or safety concerns. Please review our seller guidelines for a comprehensive list of prohibited items.

11. How do I ensure product quality?

• We recommend adhering to best practices for product sourcing and quality assurance. Regularly check your inventory and ensure that all items meet our quality standards before listing.

12. Can I sell in bulk or offer wholesale pricing?

• Yes, you can set bulk pricing options for your products. This feature allows you to attract larger buyers and enhance your sales potential.

13. What tools do you provide for sales analytics?

• Our seller dashboard includes analytics tools that help you track your sales performance, inventory levels, and customer insights, enabling you to make informed business decisions.

14. How can I provide feedback about my experience as a seller?

• We value your feedback! You can share your thoughts through the seller dashboard or contact our support team directly. Your input helps us improve the platform for everyone.

15. What are the next steps after I register as a seller?

• After your application is approved, you’ll receive a welcome email with instructions on setting up your seller profile, listing your products, and accessing the seller dashboard.